1. They clipped my wire wrong like wtf. I had to pile wax on it so it won't catch my cheek. I have to go back Friday to get a new one, which will be heaven because this is so much pressure on my fckin' teeth, it'll be heaven and then hell. 2. They gave me a huge power chain But like I saw a lady at a crafts store and she was lowkey kinda cute so not all bad ngl